Privacy Policy

1. Consent

By using our platform (website, application, or services), you voluntarily agree to consent to and abide by this privacy policy. You have the option to disagree; however, if you choose to disagree, you may not be able to access portions of our platform or utilize our services.

2. What We Collect

We may collect the following information:

• Name and title.
• Contact information including email address and mobile number.
• Demographic information such as postcode, delivery address, preferences, and interests.
• Other information relevant to customer surveys and/or offers.

3. What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, particularly for the following reasons:

• Order Fulfillment: To process and deliver your orders accurately.
• Internal Record Keeping: To maintain transaction history and accounts.
• Improvement: We may use the information to improve our products and services.
• Promotional Communication: We may periodically send promotional emails or SMS about new products, special offers, or other information which we think you may find interesting.
• Market Research: From time to time, we may use your information to contact you for market research purposes.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

5. How We Use Cookies

A cookie is a small file which asks permission to be placed on your device's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

6. Links to Other Websites

Our platform may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

7. Controlling Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

8. Opting Out

You have the option of not disclosing your sensitive personal data or information to us. You can also ask us to remove your data from our database by sending an email to our support team. In the event that you choose not to disclose necessary personal information, you may not be able to access multiple areas of the platform or avail our e-commerce services.

9. Marketing & NDNC Policy

By using the Platform, you hereby authorize us to contact you via email, phone, SMS, or other applications (Android/Apple) linked to your phone number, to furnish you with information about our products, services, delivery status, and marketing promotions. This authorization is valid irrespective of whether you are registered with the NDNC (National Do Not Call) registry.

10. Indemnity & Governing Law

You agree to indemnify and hold ORGOHEALTHY harmless from any actions, claims, demands, damages, losses, penalties, and expenses arising out of any violation of the terms of this Policy or applicable laws.

This Policy has been prepared under the provisions of the Information Technology Act, 2000 (“IT Act”) and its corresponding rules.